How about calling a spade a spade, eh, HMRC?

Rather shamefully for a web professional, January was the first time I used the online tax return provided by Her Majesty’s Revenue and Customs. It’s great, a massive improvement on the pencil and eraser, abacus calculator and calculation sheet, of old.

Today I went back into the My Account area, to check that some payments had got through. Unfortunately this side of the process is not up to the same standard as the tax form, and after becoming confused for a while, I hit “help”… and got this in a pop up:

HMRC account area help pop up

My first thought was “how do I know which alphabetical letter they categorised my confusion under?” Then I clicked around a bit, and it struck me… it’s a glossary, not a help screen.

If it’s a glossary, call it a glossary; if it’s a help system, then you can call it help.

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