Lessons from MTPEngage Manchester 2019

(N.B. These are notes from my thoughts while people were talking as much as they are notes about what was actually said; I hope I’ve not misrepresented anyone though, and please call me out if I have.) Nilan Peiris from Transferwise talked about Customer Led Growth, he mentors his teams to constantly remember the problem …

Thinking about “value”

The more I think about value the slipperier that word gets, but in a recent conversation something crystallised for me, a little crack in the facade of my naivety. I realised that when you’re serving businesses, value is realised differently for the client organisation than it is for the users in the client organisation. (It …